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Dear Glenn



I wanted to thank you and the team at Furness Park for making the purchase of my new Audi R8 Spyder a thoroughly enjoyable experience from start to finish. I have never bought a car without seeing it so this was a new experience for me and initially felt a little risky but I need not have worried in dealing with you and your team at Furness Park – knowledgeable, friendly and honest – the type of people I like to deal with.

I was browsing the internet for a replacement for my old R8 Spyder during a recent trip to the US and your car came up. I was impressed by the specification and so I sent an email to express interest. You came back to me promptly and were able to address all of my questions – it was clear that although I have owned R8s for a few years, your knowledge of the market and the cars available was sound and you gave me a very honest view – your contacts in the industry are also clearly very good as this gives you access to the best cars. When I checked online, it was clear that your car was probably the most competitively priced for the spec nationally – when you explained that your business model enabled you to have lower overheads than London dealers and can therefore pass on some of this saving to customers, it all made sense.

There was no pressure to sell which I like but your passion for the car was clear which I also like and share! After sleeping on it overnight I placed a deposit with you. You agreed a fair trade in price for my old R8 Spyder which was in line with my own research and didn’t try to beat me down on this which I appreciated because it also indicated that I was dealing with someone honest and straightforward and this was important to me. I did purchase the GAP insurance but again there was no pressure from Brad, just and honest assessment of the product and its benefits. You also provided me a series of finance options to choose from which was also done helpfully and without pressure.

Your team dealt with everything for my new car with Alan sorting out the change in plates so my personal plate could be assigned to the new car and even fitting a clip in plate holder on the back (which I expressed a preference for but had not requested). Little touches like these make all the difference. George delivered the new car on Sunday and collected my vehicle – he was such a nice guy to deal with too.

I have been so impressed by this experience that I have already recommended you to another friend and R8 owner who was thinking of changing his car. I will also definitely be back when I decide to change this one. Thanks so much to you and the team.


Mel