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'Dear Glenn,
I am writing to thank you, Brad and your sales and delivery team for the superb service I experienced in buying my Mercedes E350 coupe from your firm. The customer focused courtesy, information and general help in answering my questions about the car in question without any pressure to buy it was reminiscent of this country in the fifties and what a pleasure it was. Needless to say the car was exactly as described, at a superb price and immaculately presented. The icing on the cake was the replacement of perfectly good but non matching rear tyres free of charge. It must give your Dad enormous pleasure and pride to know that the business has passed into such safe hands and which will quite obviously prosper for years to come.
As a result I have already recommended you to several of my friends which I hope in time will bear fruit.
Once again very well done and thank you,
Kind regards,
John Russell'